Thousands of people in Scotland and northern England have spent a fifth night without power, as engineers continue to repair the damage caused by Storm Arwen.
One of those people is Dr Lily Fulton-Humble, who lives near Alnwick. She had to report the issue twice to Northern Powergrid, despite being classed as a vulnerable customer.
She has a seven-week old baby and a toddler. Her parents drove down from Scotland on Sunday to pick up her eldest child as she was unwell.